Business culture is all about how a team interacts with one another and how decisions are made. When there is a positive flow of communication, it will be seen through every aspect of the business which may impact the overall brand. Good communication can influence a wide range of aspects which may include job satisfaction, productivity and operational success.
Keeping teams connected is one of the most important aspects business leaders need to focus on. After the pandemic, there was a huge shift in the way many businesses operate and different working modules had to be implemented.
Now that the worst is over and things are slowly going back to normal, many employees in SA aren’t happy with the idea of going back to the office full time, favouring the hybrid working module that provides flexibility and less commuting.
VoIP is being used by businesses to improve team communication and collaboration.
Why team collaboration is important
Effective communication seems simple, but if communication is not facilitated correctly it can cause the company losses due to resources not being utilized correctly. In some cases, miscommunication could possibly even cause loss in revenue.
Communication is not only important for day-to-day operations but should also be used to keep employees focused on the company goals, so that they can be sure that everyone is on the same page and heading in the same direction.
VoIP, or Voice over Internet Protocol, is a technology that allows users to make and receive phone calls over the internet, without traditional phone lines
VoIP allows for easy online collaboration between team members, no matter where they are in the world. This makes it easier to get work done efficiently and stay on top of projects. In addition, online collaboration can help build better relationships between team members. VoIP systems have been designed to integrate seamlessly into desktop computers and mobile smartphone devices to make calls accessible from anywhere in the world.
By creating an environment where communication and collaboration is key, it may reduce stress among team members, increase team productivity and help create a sustainable work environment.
VoIP Features for businesses
VoIP is a technology that has been designed to enhance business communication and productivity with a wide range of features traditional phone lines don’t have. Experts are constantly researching new and exciting ways to keep people connected with as little communication barriers as possible
The features of a VoIP system may include:
- Call Management
- Call Routing
- Anonymous Call rejection
- Auto Attendant
- Business Text Messaging
- Call Forwarding
- Call Queues
- Call Recording & Ratings
- Call Screening
- Call Transfers
- Call Music when waiting
- Call Conferencing
- Extension Dialing
- Hot Desking
- Number Porting (keeping existing numbers)
- Push to Talk
- Speed Dials
- Voice Mails
- VoIP Caller ID
- VoIP Switchboard
Benefits of a VoIP System
- Adaptable – Can easily be used no matter what working module a business uses
- Fast Communication – connecting people in different locations enables faster communication and feedback which may increase productivity and project delivery times.
- Cost Effective – Costs for long-distance calls are dramatically reduced and internal calls are extremely inexpensive, thereby reducing the stress of having communication done within a strict time limit.
- Conference Calls Made Easy – Easily use conference calls to get a team (that may be in different locations and time zones) within the same room.
- Easy Integration – VoIP systems can be easily integrated into other applications making it possible for anyone to use the system.
- Improved call quality – as all communication happens over the internet, signals won’t affect the quality of the call, especially for employees in remote areas.
- Connect with CRM – moist VoIP system can integrate seamlessly with CRM systems, giving team members access to relevant information.
Read more here: Pro’s and Con’s Of VoIP
Improving Team Collaboration
VoIP has many benefits, including the ability to connect remote teams, improved call quality, and lower calling costs. VoIP can be implemented in such a way, it will feel like employees are sitting right next to each other( no matter their physical location)
Benefits for team collaboration may include:
- Remove any barriers for effective communication within a team
- Makes quick and simple decision making possible
- Integrates with technology team members already know and love
- Provides a variety of communication options
- Safe and Secure online communication
- Reduces stress of employees that needs to be in multiple meetings at the same time
- Inclusivity of team members even if they aren’t able to attend calls
Collaboration is all about a team working together. VoIP is a great way to keep your team in touch with one another, whether they are working from home or from a different office location. There are many options available when it comes to VOIP systems, including desktop, mobile and cloud-based solutions. VoIP technology can help your business employees stay connected for effective communication.
Netlayer has been providing managed VoIP services to businesses in South Africa for many years. Our extensive knowledge and experience guarantees a top-quality service delivery. Let us manage your VoIP integration.